Booking and Appointments 

What can I expect to be different in the salon after lockdown? 

We are taking all the necessary precautions to ensure the safety of our clients and our staff. The main precautions are:

Cleaning 

  • Toilet – Hourly cleaning and sanitising spray readily available
  • Sections and tools cleaned between each appointment 
  • Hand washing on arrival and regular hand washing for staff
  • Sanitising station on arrival and sanitiser on each section
  • Towels washed and dried at high temperature after each use
  • Daily deep clean

PPE

  • Disposable gowns – biodegradable non plastic
  • Visors for staff when distancing is not possible 
  • Masks available for clients – optional as this is a not a requirement when stylists wear visors
  • Hand sanitiser

Safety measures

  • 2m between each section – we chose not to reduce this 
  • Staff shifts in teams that don’t crossover, significantly reducing amount of people in the salon at any one time
  • Minimum contact/touch points 
  • Disposable cups – biodegradable 
  • No waiting area
  • Stagggered appointment times
  • Details of every client held for 21 days

When will we reopen?

We will reopening July 6th, if there is no change in restrictions.

How do I book my appointment following the Lockdown?

Please click the below link for details:

https://mastersofcraft.co.uk/covid-19-information/

What if my appointment was cancelled due to Lockdown? 

All clients who had their appointment cancelled due to Lockdown will be contacted prior to us opening our online booking for all.

Why do I have to have a Zoom consultation?

To help minimise contact time in the salon.

We need to make sure we are booking you in for the correct service and correct amount of time. This is the most organised way to arrange bookings to ensure maximum levels of service and safety in the salon.

We need to determine if you need a patch-test (see below question).

When would I need a patch-test?

If you have coloured your own hair between your last ‘in salon’ colour service.

If you are having a change of colour.

If you have never coloured your hair before.

If it has been 6 months since your last colour in the salon.

If you are a new client.

If you have developed an allergy, changed medication, devloped a skin condition or had any kind of permanent make up/tattooing service since your last appointment.

Will online booking still be available?

Initially no. We plan to reintroduce this as soon as is safely possible.

What if I don’t have Zoom?

We can contact you via any other face to face video call and if none of these are possible, we will establish as much information as we can during a call and make a decision from whether you need an in salon consultation from there.

Can I call to book?

We are still in lockdown and are running on a skeleton team, so we will have very limited time on the phones. If you have any problems booking, you can leave a message and we will get back to you as soon as we can.

Can I book an appointment via email?

Unfortunately we can’t offer that service. This process is inefficient and does not comply with GDPR.

Is there a waiting list I can be added to?

We are adding a waiting list as of Monday 29th June. All details are in the link below

https://mastersofcraft.co.uk/covid-19-information/

Are you offering any kind of priority booking scheme or gift vouchers to secure an appointment on return? 

We chose not to offer this for various reasons but we want to say thank so much to those of you who offered support in this way. 

Can I bring items of food with me?

Unfortunately the government guidelines state that it isn’t possible to bring food or drink into salons. However, you are welcome to eat outside assuming you take away all your own packaging

Will you be providing drinks?

Currently we can only offer bottled water served in disposable cups. We hope this can change soon.

Can I still bring my work with me to MOC?

Yes. Your section will be your own for your entire appointment and we will sanise everything before and after your visit. We want to be as adaptable as possible to changes in lifestyle so you’re welcome to bring what you need to work with but we ask that you keep items to a minimum for us to stay in line with government guidelines. Power and Wifi is readily available.

Is there a place for me to put my belongings?

Yes. We are fitting hooks next to each section for your items such as coats and small bags. We won’t be able to accommodate large heavy bags at your station so please bring the minimum that you feel you need. 

Can I bring anyone with me?

Unfortunately we can’t allow you to bring anyone with you until further restrictions ease. 

If there is a genuine problem where you have to bring someone with you, please let us know during the consultation and we will see if we can accommodate you earlier in the day when it is more quiet.

If it is the day of your appointment, please call through to the salon.

If I arrive early, can I wait in the waiting area?

We ask all clients that they arrive on time as we do not have a waiting area at this time.

Please wait in your car, in the carpark or under the door canopy until your appointment time. If there is a problem then by all means ring the bell and we can arrange a waiting space inside.

There is a cafe up the road where you can get great coffee. It is called ‘Opposite’ and is situated just past Tesco. Look for seated area outside. 

What if my stylist is running late? 

We will take care to run on time and we have extra time booked either side of appointments to clean and sanitise, but if there are any expected delays we will call you as soon as we are aware of them.

Do I need to wear a face covering?

Staff will be wearing visors where distancing is not possible. This is the only requirement stated within the government guidelines. Face coverings are not a requirement but we want everyone to feel as safe and reassured as possible, so please let us know if you prefer additional protection. We are happy to adapt as long as it’s practically possible. We have masks available for both staff and clients.